Colorado Springs Hyundai Dealer - Chapel Hills CO area Hyundai dealer Colorado Springs Colorado 80920. Hyundai dealer WOODLAND PARK Colorado Hyundai MANITOU SPRINGS CO Hyundai dealer MONUMENT Colorado dealer

Name: Judy H.
Service Date: 2010-03-10
Service Tech: Robert Spah

Testimonial:

To Mr. Steve Burns,

You were great - but especially thank you for having Robert Spah! Everytime I come in for service - with or without an appointment- he treats me like I am the only customer here! And has for years! I appreciate him so much!

Sincerely,

Judy H.

Name: Robby & Angie H.
Service Date: 2010-02-10
Service Tech: Service Team

Testimonial:

To Whom It May Concern. We just wanted to take some time to say thank you for the excellent service we received from your service manager, Steve Burns. He assured us that he would do his best to take care of us and then did so from start to finish. He was kind and made sure to keep us informed throughout the process. We have already recommended your store to friends and will continue to do so. Thank you for having a great guy like Steve on board. Quality customer care is a rarity these days and was quite refreshing.

Angie & Robby H.

Name: Lena F.
Service Date: 2009-12-25
Service Tech: Service Team

Testimonial:

Merry Christmas Troy, I would like to thank you and your staff for a great service. I was very pleased with your customer service and the service on my Hyundai. With many thanks, Lena F.

Name: Russ W.
Service Date: 2009-09-30
Service Tech: Service Team

Testimonial:

Troy,.

So far Phil Long exceeds my expectations for service. You and your staff, specifically Chuck and Stacey, have been more than helpful. Thanks!

Russ W.

Name: Joy W.
Service Date: 2009-09-26
Service Tech: Chuck Todd

Testimonial:

As usual---top notch! Chuck knows me by sight and calls me by name! Very impressive…

Love ya,

Joy, Mom, Sis, Aunt Joy, Cuz, Niece, Sister Ward...whichever applies!

Joy W

Name: Kylene K.
Service Date: 2009-08-24
Service Tech: Service Team

Testimonial:

Troy,

Thank you for the email thanking me for for bringing my car in for service. In fact I have moved from up north to Old Colorado City and first took my car to the Phil Long service center in motor city Saturday morning because it was closer location and was told that I could take my car there. It was not a good experience and I highly doubt I will take my car there or purchase a vehicle from them in the future. I pulled in, unlike your service center I waited 15 minutes and still nobody helped me. I walked around, several employees walked past me offering no assistance. I finally found some other employees and yet another walked past me and said nothing. One gentlemen finally said he would be with me in a few minutes. 10 minutes later and still waiting for the initial questions of what I was there for, I finally gave up and got back into my car and drove up to your location to get my car serviced. I should have just come up to your location to begin with, it would have been much less of a frustration for me. Your service center staff is always extremely friendly and helpful, and it was a good experience like I have come to expect from the Phil Long dealerships. Even without an appointment for an oil change they still were wonderful enough to work my car in and completed the oil change in a very timely manner. My father has always purchased cars from the new center in Motor city and I myself and purchased 3 from the Phil Long outlets as well and have always been treated almost like family when we were at the dealership for on reason or another. Never have we had an experience like I did Saturday.

Bravo to your service center. You made my day.

Thanks,

Kylene K.

Name: James J.
Service Date: 2009-04-26
Service Tech: Service Team

Testimonial:

Troy - your folks never cease to amaze me...always leaning forward to find the best answers possible to any solutions. Your folks (Chuck and Robert) are and have been consistent at the highest levels since I bought my Azera in 2006 - always very professional, always positive, and always extremely thorough. Whatever you do to keep them employed with your division is well worth it...and I would do everything possible to keep them on your team.

Always a pleasure to come and see you folks - a great bunch of people!

Jim

Name: Rick S.
Service Date: 2009-04-26
Service Tech: Robert Spah

Testimonial:

Dear Robert:

I was not able to open the attachments sent in this email. I did find your service and answers to my questions most satisfying and your manner in which you interact with a client is most helpful land professional.

Thanks for the service.

Rick S.

Name: Mike L
Service Date: 2009-04-25
Service Tech: Service Team

Testimonial:

Hi Troy, please tell Robert thanks again as always for his great attention to detail and taking care of my service needs. As I've said in the pass, Phil Long is very fortunate to have Robert and Chuck as service advisor, please pass on my thanks to them.

Sincerly,

Mike L

Name: John S.
Service Date: 2009-03-06
Service Tech: Service Team & Don Wolf

Testimonial:

Just want to also say thank you and Don and your staff were about the most professional and polite I have worked with in my life. Now just have to call your parts depart to check on price of bug deflector and mud flaps.

Again thanks JP John S.

Name: Joaquin C.
Service Date: 2009-02-20
Service Tech: Service Team

Testimonial:

Hello,

I'd like to extend a long overdue "Thank You" to the Phil Long Hyundai Service department. I bought my first Hyundai Santa Fe in 2002. The first time I needed service for it, I met Robert Spah. Robert set the standard for customer service from that first visit and has continued to do so to this day. Our satisfaction with that vehicle and the support behind it led us to purchase a Sonata for my wife a couple of years later. Then a couple of years after that, I traded up to a newer Santa Fe. During all of that time Robert, and more recently Chuck, have been extremely helpful in taking care of our needs and making sure we stayed informed in order to keep the service up to date on the vehicles. They have always been very honest, consistent and trustworthy.

Most recently I had an episode where my Santa Fe wouldn't start. I called and described the situation to Chuck. It was almost eerie when he asked if I had started the car and let it run briefly the night before. I said that was exactly right. He immediately advised that due to the cold weather and the fact that I'd started the vehicle and shut it off after only a minute or two, that it was likely flooded. He instructed me to keep cranking it until it started. I tried this a few times to no avail. I called again and reached Robert. I explained everything up to that point and he told me to keep doing what Chuck said, and that it WOULD work. Hesitantly, I went back out to the car to keep trying, and sure enough after a few more tries it started right up. I was very impressed that the two of them were able to give me such a quick and consistent solution. Now, in addition to not having to get the vehicle towed in for service, I'm wiser about cold weather operation.

Without question, Hyundai makes great vehicles. But it's service like this that will keep Hyundai at the top of my list when deciding to purchase my next vehicle. I hope that Phil Long Hyundai keeps these two around because if they ever do go to another company, I'll be very tempted to follow them.

Feel free to use any portion of this correspondence as a testimonial, and please pass it on to Robert and Chuck.

Thanks,

Joaquin C.

Name: Shirley H.
Service Date: 2009-01-17
Service Tech: Service Team

Testimonial:

I was so glad to meet you the other day. Thank you for helping me with my car (tire). Really appreciate your team's kindness and helpfulness. Sincerely, Shirley H

Name: Mike
Service Date: 2009-01-01
Service Tech: Service Team

Testimonial:

I am very impressed with your Service department. I brought my 08 Santa Fe in for service. The rear hatch would not work and it was something that I had brought in for repair previously. I broke the rear glass, which jammed up the locking mechanism. Your folks fixed it but then it happened again.

Chuck took ownership of the issue and fixed the problem again at no charge. Chuck had the service team invest additional time to clean up any remaining glass to ensure the problem did not recur. I realize nothing is 100% but the fact that Chuck took those extra steps is indicative of his professionalism and commitment to his customers.

Chuck and the entire service team's commitment to quality and sense of responsibility stands out from the crowd. My congratulations to you for an exceptional service team.

Sincerely,

Mike

Name: Marilyn D.
Service Date: 2008-12-13
Service Tech: Service Team

Testimonial:

I wanted to let you know that I always get excellent service at your dealership's service department. Robert and Chuck go above and beyond the call of duty. They are a delight with which to work.

Sincerely,

Marilyn D

Name: Ingrid M.
Service Date: 2008-12-13
Service Tech: Service Advisors

Testimonial:

My thanks again to Chuck and Robert. I agree that you are the #1 service department in Colorado Springs, or even in the country.

Merry Christmas to all.

Ingrid M

Name: Katie A.
Service Date: 2008-11-24
Service Tech: Service Team

Testimonial:

I had my car in there last friday morning for an oil change and the service was OUTSTANDING!!!

I can honestly say I've never had a better experience getting my car serviced. Chuck was so friendly and

helpful. I will most definitly be going to Phil Long Auto Center from now on. Chuck even helped explain

when I should next get my car serviced and what it would entail and why it was so important. So I already

have another appointment there for my 30,000mile service.

Sincerely, Katie A

Name: Chris P.
Service Date: 2008-08-11
Service Tech: Service Department

Testimonial:

I was very satisfied, your service continues to be the BEST that I've ever received in the auto world. I thank you and your staff for providing such a product.

Name: Shirley H.
Service Date: 2008-08-05
Service Tech: Service Department

Testimonial:

Thank you for the nice car and good service too! I drove my new car on Saturday down to New Mexico, over Texas , LA and Mississipi. Today I am in Montgomery AL and my car is really moving. Thank you ! Shirley H.

Name: Jan C.
Service Date: 2008-08-03
Service Tech: Robert Spah

Testimonial:

Just wanted to let you know that Robert and the service team provided your usual exceptional service during my visit last week. It's nice to have a service provider that I trust completely! Robert always looks out for me and keeps everything running smoothly!

Thanks,

Jan C.

Name: Mandy M
Service Date: 2008-07-07
Service Tech: Service Department

Testimonial:

My name is Mandy and I own a 2007 Elantra and live in Colorado Springs. I received service on my vehicle at the Phil Long Hyundai of Chapel Hills a few weeks ago. The service was great and I wanted to extend my gratitude for the complimentary oil and filter change along with my repair, it was unexpected...unnecessary, but very much appreciated. Thank you again, my apologizes for my delay in sending this email.

I hope you and your family had a nice 4th of July weekend. Take care and God Bless.

--
Mandy M

Name: Sangjune P
Service Date: 2008-07-07
Service Tech: Service Department

Testimonial:

Thanks for "Thank-you" message. It was a real great pleasure to get service at your chapel hills service department. I have been working with people there almost 8 years. It always has been in the same way.

Regards,

Sangjune P

Name: Shirley J.
Service Date: 2008-07-03
Service Tech: Robert Spah

Testimonial:

I just read your e-mail and wanted to let you know that I just love my new car. It is so easy to drive and I feel at home in it already. I just had one problem and it was quickly fixed by your service department last Thursday. It happened last Sunday when I stopped by WalMart. The remote key would not lock the driver's side door. I was really puzzled and tried again, but still it wouldn't lock, so I locked it with the key. When I came out of the store I tried to remote unlock the door , but it wouldn't work. So my son, Dan, drove me out to your Service Dept. and it took less than an hour and it was fixed. A wire had come loose or was broken. I was so happy it was a simple fix, and now everything is fine. I believe the man who waited on us, Robert. He was very pleasant and efficient and we had a good experience. It was very much appreciated. I certainly would never hesitate to recomment Phil Long Dealership.

Thank you
Shirley J.

Name: Al V
Service Date: 2008-06-05
Service Tech: Robert Spah

Testimonial:

Happy as a Pig in Mud, Robert Spah could not be any more helpful. Thank

everyone for your fine service. I will looking for the question survey

which

will be marked excellent in all categories.

thank you, al v

Name: Kathleen B.
Service Date: 2008-05-30
Service Tech: Service Department

Testimonial:

Just a quick note to let you know that as always, Chuck and Robert and your service team took very good care of me and my vehicle....they are appreciated!

see you again!

Name: Marietta W.
Service Date: 2008-05-24
Service Tech: Gabrielle Bowen

Testimonial:

I just wanted to let you know that the service we received at our recent visit to Phil Long was excellent. My husband is stationed in Japan and I live here with him. My daughter who is in college is now driving our car and took it in for it's servicing. Gabrielle Bowen helped her and during a phone call with her, she was able to tell me how to get coupons that could be applied to the services we had to have done. It was very nice of her to go out of her way to help us. I just wanted to let you know that our experience will make us continue to return to Phil Long in the future for our car service needs.

Thank you,

Marietta W.

Name: Felicia M.
Service Date: 2008-04-17
Service Tech: Service Department

Testimonial:

I will pass on to you my highest compliments on your service staff. From my initial call to schedule the appointment with Chuck to the day of service was FANTASTIC! Everyone treated me kindly, assisted me with directions (I have been in Colorado for two weeks), offered me refreshments, the service was quick and I will return for future service.

Kindest regards,

Felicia M.

Name: Debbie & Frank C.
Service Date: 2008-04-16
Service Tech: Service & Sales Team

Testimonial:

I want to express my thanks to your professionals at Phil Long Hyundai. I have had nothing but great things to say about your entire team at this dealership since my first contact. My husband and I had purchased two Hyundai's from another local dealership in May of last year and had been very unhappy with the service department and management. So I came to your service department to see if they could help me. At first I was told that since the South store had ordered the specific part, they would have to install it. But after seeing my frustration, Robert and Chuck immediately stated that they could look at my vehicle and see what it needed and order the part. They immediately pulled my Santa Fe into the garage and determined the problem and looked up the part to find there was one in the warehouse and they could make an appointment to have it replaced the next day! Boy was I impressed. (this was after waiting over 6 weeks for the part from the other dealer and still didn't have resolution even after a visit with management).

Since then, your service department has done all the service on not only my 2007 Santa Fe, but my husband's 2005 Elantra. We have both been very pleased with all the personnel and service involved.

Last week, I was having service on my Santa Fe and just happened to ask Robert if he knew if the sales department had any "good buys" on a used vehicle since our daughter was in need of a vehicle. He said the sales people had gotten some vehicles in, so go over and see what they had. I wandered around the lot for a few minutes and spotted a couple of used vehicles that might fit the need if they were the right price. Duwoyn Snipes came out and greeted me and asked what he could help me with at this time. I told him of the situation and desperation for a good, used vehicle at a good, low price. He went inside to talk to Shawn who told him of 3 choices that could fit the needs. We went back inside and asked him what would be the best price for this 2004 Hyundai Accent. He talked with Shawn and they gave me a price. I told them I had to go home and talk it over with my husband and daughter. Later that evening my husband and I came back over to test-drive. We were pretty sure we wanted the vehicle, but we had to make sure our daughter could obtain financing and could afford the payments.

On Wednesday morning, even though it was Duwoyn's day off, I was able to call him and have him meet me at the dealership to start the sales process. I presented a coupon from the internet to seek $250 and he was able to get the price lowered by that much which helped a lot as well. We got the paperwork started and put down the deposit and asked if they could start the make-ready and we would be back on Saturday with our daughter to complete the sale.

On Saturday, we arrived and were warmly greeted by Duwoyn and other staff. We sealed the deal and walked out to get into the car. We noticed that the tank was FULL! In this day of high fuel prices and this being a used car, we were completely taken aback by the thoughtfulness of Phil Long Hyundai and staff that we would find this nice surprise.

We all have nothing but good to say about your dealership from sales to service. Everyone has been very professional and treated us very well. I have always hated the thought of visiting a car dealership a car dealer with all the pressure and sales tolls that have been used in the past. But your people have made it a pleasure to visit, whether for service or purchasing a vehicle. Thank you to all Phil Long Hyundai Chapel Hills staff for the most pleasant of experiences. We will continue to recommend and send people your way for future sales or service.

Sincerely,

Debbie and Frank C.

Name: Kathy A.
Service Date: 2008-04-10
Service Tech: Service Dept.

Testimonial:

I just wanted to pass on my THANK YOU to your staff in the Service Department.

My car is currently with Hyundai being worked on.

I have been working with Robert and he has been wonderful, understanding and courtious with everything I have needed, to include providing me a car to drive while mine was being worked on. Which I want to let you know this is a GREAT service that has been provided each time I have been there.

I have worked with Chuck in the past and he also is great to work with.

I have had alot of things going on with family and they both have been extremely helpful and understanding.

Customer Service is a great asset and my hat is off to your team.

Thanks and Great Service
Kathy A.

Name: Fred S.
Service Date: 2008-03-30
Service Tech: Service Dept.

Testimonial:

I am very satisfied with the service you've provided. I am a Phil Long advocate! I appreciate the personal touch I receive when I need service. I drive up from Alamosa to get the service and I've received the best while there. The part for my vehicle had to be ordered so I will be returning again soon and look forward to the personal treatment I will receive. Thanks for being a great team!

Fred S.

Name: Corrine T.
Service Date: 2008-03-17
Service Tech: Chuck Todd

Testimonial:

Just wanted to say how much I appreciate your staff in service. Chuck always goes out of his way to make the customer feel special. I live in Pueblo and work the night shift in the Springs, so he makes an extra effort to accomodate my time and drive needs. I truly appreciate this.

Corrine T.

Name: Francis O.
Service Date: 2008-03-10
Service Tech: Service Department

Testimonial:

I would like inform you that I think very highly of your service team Robert, Chuck, and Gabrella. I know they are your front line associates so I don't want to exclude your top notch mechanics and I'm sorry I don't remember the name of the gentleman I order parts from. I always feel that I am in good hands at your facility and know that I can trust the work being done. Keep up the good work and I'm sure this facility will continue to have very many loyal patrons. Thank you!

Sincerely,

Frances O.

Name: Jane S.
Service Date: 2007-12-05
Service Tech: Chuck Todd

Testimonial:

I just wanted to let you know how nice it is to work with Chuck when I have to bring my Hyundai in for service. He is always polite, very accomodating and gets my vehicle out in a reasonable amount of time since I usually have my grandson with me. It isn't always easy to work with the public but Chuck always puts the customer first. Congratulations on having great people in the service department. He is rated a 10! Please note the email address change. Thanks

Jane S.

Just want to also say thank you and Don and your staff were about the most professional and polite I have worked with in my life. Now just have to call your parts depart to check on price of bug deflector and mud flaps.

Again thanks JP John S.

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